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Frequently Asked Questions

Yes, you can order any sample online. You can order up to eight (8) samples free of charge, which will be delivered within 3 days.

As we provide made-to-measure products, we only accept returns on damaged, incorrectly made, or defective products. For more information, visit our Return & Refunds page

If any damaged product is delivered to you, we will replace the damaged product with a new product.

If your product is clearly damaged on arrival, do not open the package straight away. Please take clear images of the damaged box. Then open the box to check if the product is also damaged. If yes, please take a clear image of the damage and send this to our customer service team with your order number, within 7 days of delivery.

If you receive an incorrectly made or defective product, we will replace it with a new product. For more information, visit our Return & Refunds page
All our prices are inclusive of VAT.

Still have questions?

If you still cannot find the answers to your questions, feel free to contact us and we will get back to you shortly.