Orders & Payments
Placing an order online
Browse our website and place your order using the following easy-to-follow instructions:
- Whatever device you are using, our site has been optimized to give you the best possible experience.
- Use our handy navigation links to browse by product category, or if you know exactly what you’re after search using the search box.
- Once you have found an item, select its attributes and click on ‘ADD TO BASKET’.
- Click on your basket to review the products selected. Items can be removed from the basket by clicking the cross next to them. Or you can change the quantity by typing the correct quantity and clicking ‘update basket’. To continue shopping just click on ‘continue shopping’.
- Click on ‘Proceed to Checkout’ to proceed with your order and pay.
Placed an order – what happens next?
- We will send you an order confirmation via email and an SMS with your order number, and the items or services you have purchased. Please give this confirmation a check and contact customer services via our website if you have any questions.
- Your made-to-measure curtains, blinds, and accessories will be produced, dispatched, and delivered within 10-14 working days.
- For more information about our delivery services, please visit our delivery page
Payment options: We accept most major credit cards including Mastercard, Visa, Delta / Connect and Maestro.
Order delays and out of stock orders
We work hard to make sure our range is fully up to date and that there is stock of all our products always available.
Sometimes products are discontinued, either by the manufacturer or by us due to stock availability. Thankfully, this is rare! Even more rarely, an order for this product is placed before our systems are fully updated. If this happens with a product you’ve ordered from us, we’ll ask you to re-select an alternative from our ranges, either online or in-store.
If this doesn’t work for you, we’re of course happy to refund you for your order.
Problems with an order
Orders placed in store: If you placed your order on the website, please contact us and one of our advisors will help you out.
Cancelling and amending orders
Cancelling your order: As we customize the products for you, we do not offer cancellation services.
Changing delivery information: Unfortunately, it is not possible to amend the delivery address of an order once it has been placed.
Adding items to your order: Please place a new order for these items.
Returns and refunds
For full details of our returns and refunds policy please check our Returns & Refunds Policy.
Order history
Simply log in to your online account to view your order history.